“Are you creating Superfans with each customer touchpoint?”
As many of you may know, I grew up in the Bahamas. I have the great opportunity to travel back to the Bahamas frequently to visit relatives and check on…
“What do you want to be when you grow up?”
My wife and I had a special guest at our house recently. Our good friends dropped off their 5-year-old son, Nash with us for the weekend. We had a blast…
Cold calls build character and create success!
Recently, I had the pleasure of enjoying a lunch with a former employee and good friend of mine. We reflected on a time when we were trying to build up…
Beware of the SFD!
In 1962, a group of four British musicians drove ten hours in a snowstorm to audition with Decca Records. After playing several songs, the producer at Decca dismissed them citing…
We All Work for Sales!
“We all work for sales.” I was recently alerted to this business mantra. A friend of mine recounted how he would tell his staff: “you don’t work for accounting, for…
“Sail towards your future success!”
In 1884 in a small town in Hassroun, Lebanon an eleven-year-old boy, Thannous Michael Saadi made the brave and pivotal life decision to leave his beloved country with his uncle…
Communication will determine the success or failure of your business!
Many years ago, when I had my Integration Company, I was working on a very nice remodel project. The homeowner was a big Italian guy with a very “strong personality”,…
“I’m Too Busy”
I would like to …… but I’m too busy is something that I have thought or said countless times over the years. I would like to take this course, update…
Selling Home Technology to Baby Boomers
I have been in the consumer electronics industry and involved with residential technologies for more than 30 years, with several decades invested as an integrator meeting with hundreds of end…
“Delight your prospects, even if they don’t become a customer”
Last year I was on a business trip overseas, visiting prospective new customers, with a local Sales Rep who distributed several of my product lines. During our conversations, a company…