Ich bin Integrator durch und durch, denn damit habe ich über 20 Jahre meines Lebens mein Brot verdient. Deswegen treffe ich mich auch so gerne mit Integratoren auf der ganzen Welt und unterhalte mich mit ihnen über ihre Erfolge und Herausforderungen. Ich bin diesbezüglich in der glücklichen Lage, weltweit Vorträge zu halten und habe so…
Récemment, j’ai écouté un podcast fascinant du cofondateur et PDG d’Airbnb, Brian Cheskey qui expliquait comment ils avaient modélisé l’expérience clients et amélioré de façon spectaculaire les services qu’ils offraient. Je vous explique… l a commencé par des visites chez ses clients pourleur demander face à face ce qu’ils appréciaient et ce qu’ils n’aimaient pas…
I recently listened to a fascinating podcast interview with the co-founder and CEO of Airbnb, Brian Cheskey. During the interview, Brian described how his company has in recent times reviewed its customer experience and, as a result, made a dramatic improvement to the services it offered. First, he said, he spent hours travelling to his…
I am integrator at heart, I did it for over 20 years. As a result, I love meeting with Integrators all over the world and talking with them about their success and challenges. In this regard, I am also very fortunate to give presentations all over the world and have the great honor to meet…
The Savant demo videos are a great resource to help navigate through all the great features Savant has to offer.
Since the start of this year I have been approached by a dozen or more industry friends and colleagues who have either been displaced in their career or looking to make a change for one reason or another. In nearly every case they would like to be more prepared and not sure where to start…
I believe we all have a responsibility in life to provide a positive impact on those around us. We are really a sum our life experiences (and genealogy, of course), and the people who have had a lasting impact on our lives. This article is not about me, rather to pay homage to some remarkable…
How do you want this year to be written into your company history? One of several options exist: – Shrink – Flatline – GROW! When business is good, it is easy to get caught up in the daily “busy work”; to tackle what is directly in front of you. However, nothing good lasts forever. There will always be…
How an Employee Engagement Plan Can Improve Business and Create a More Cohesive Team.
Es ist Freitagabend fünf Uhr. Sie haben eine lange, arbeitsreiche Woche hinter sich. Sie verspüren leichte Kopfschmerzen von den unzähligen Entscheidungen, die Sie getroffen haben, Problemen, die Sie aus der Welt geschaffen haben und hoffentlich von den Aufträgen, die Sie abgewickelt haben. Jetzt haben Sie endlich die Gelegenheit, zur Ruhe zu kommen und sich zu…